You can find the answer to many of your questions here!
Send an email to the Support Desk. We will respond to your email within 24 hours.
Contact us via WhatsApp (+31-638885394). Our WhatsApp travel info line is available from Mon to Fri from 15:00 – 20:00 (time zone UTC +1/+2).
+31 20 – 215 76 15 By phone we are available* from Monday - Friday from 3PM - 8PM (time zone UTC +1/+2).
*Winter Tours is a trade name of Caribbean Tours BV and is an online company that operates in different time zones. As a result, we are not always available by phone. If there is no answer, please use one of the other contact options. In general, we will respond to your message within 24 hours! Is there an emergency on location? Please contact the operating tour operator directly. You can find these contact details in the booking confirmation email or on the voucher/ticket you received.
Winter Tours
Winter Tours is a trade name from Caribbean Tours BV
Keizersgracht 391A
1016 EJ Amsterdam
Netherlands
Chamber of Commerce: 82876622
VAT-number
NL862637569B01
support@winter-tours.nl
Winter Tours
Winter Tours is a trade name from Caribbean Tours BV
Keizersgracht 391A
1016 EJ Amsterdam
Netherlands
support@winter-tours.nl
NOT AVAILABLE
We're working hard to expand our offerings with the best tours and excursions in every winter destination. Unfortunately, this destination isn't available yet. We expect it to be available within two months. Don't be disappointed; just check back occasionally. Thank you.
Winter Tours
Team WT
RESERVATION COSTS
Booking fees apply to some tours and activities. These are costs incurred by Winter Tours to make the reservation on your behalf with the local tour operator. We keep these costs as low as possible but cannot avoid passing a small portion on to you as a customer. This is partly why we are able to offer this tour, allowing you to easily and quickly reserve your spot online. The booking fee is a fixed component per booking, regardless of the number of participants.
CHANGE OF RESERVATION
Changing a booking that has already been confirmed and for which you have already received the ticket or voucher is possible under certain conditions. The costs for changing a booking are normally € 15 per change. By choosing a flexible ticket directly with your booking, you pay € 5 extra once and changing a booking is free of charge up to 48 hours before the start, even if you would like to change several times.
Notice: a booking can only be changed if the new desired date is available and an agreement has been received from the executing tour operator.
COMPLAINT RECEIVED
We have received your complaint in good order.
We are, of course, very sorry to hear that you are dissatisfied with Winter Tours's service. We will do everything we can, within reason, to resolve your complaint to your complete satisfaction.
We will keep you informed by email about the handling of your complaint.
Winter Tours
The management
LOWEST PRICE GUARANTEE
Winter Tours guarantees the lowest price on tours & tickets that can be booked via our website. When you find the same tour or ticket for a lower price within three days of booking or after arrival at destination, we will refund the difference to you.
Conditions for refund
Winter Tours' Lowest Price Guarantee is available to every customer who has booked through winter-tours.nl. The Lowest Price Guarantee covers retail prices available to the general public. This does not include discounts you may receive (or be eligible for) from third-party organizations, the tour operator itself, or special offers offered as part of a membership program, corporate discount, day deal, group, or rewards program. If you find a lower retail price for the exact same tour or ticket, offered on the same date and in the same currency as the original purchase on any other website AND report this to us within 72 hours of your confirmed reservation on Winter Tours, we will refund the difference. If, upon arrival at your destination, you find a lower retail price offered by Winter Tours' contracted tour operator for the exact same tour or activity, offered on the same day and in the same currency as the original purchase, Winter Tours will refund the difference. Winter Tours reserves the right to verify the details of the lower price where possible. All refund decisions are made at Winter Tours' sole discretion. Exchange rate differences that may arise due to different currencies will not be reimbursed.
