With our lowest price guarantee, you will never pay more than you would pay at your destination. This means you do not have to search for tour desks or sales points at your destination and you save valuable ‘holiday’ time. Just as important is that you are assured of a place. Some popular activities are often fully booked if you want to book them at the last minute. Via Winter Tours you can choose the best activities in peace and quiet and book them well in advance, so that you can optimally enjoy a carefree holiday in which everything is already arranged. 

No! We only accept online payments with iDeal, credit card etc. It is possible to pay by bank transfer if desired. This can be useful, especially if you want to pay for a company outing from the company, business-wise. For more information, please contact us.

With each booking, we always double check availability with our local partners. Although this is usually quick, it can take up to 24 hours. Once this process is completed, you will immediately receive your ticket or voucher by email. 

The voucher will be sent to the email address you provided when ordering. In case that you have not received your ticket or voucher 24 hours after completing your order, we ask you to contact our customer service immediately. It is possible that we do not have your correct email address. It is also possible that the mail ended up in your spam box. Please check this first before contacting us.

In case that our local partner cannot confirm your reservation, we will offer you the best possible alternative. If this new date and/or time does not fit into your itinerary, we will cancel your reservation and return the amount paid to you. 

The statutory cooling-off period and the right of withdrawal (as contained in the EU Distance Selling Directive) does not apply to services to be delivered on a specific date or within a specific period, including tickets and vouchers purchased through the Caribbean Tours platform. 

Whether we can cancel or change your purchase depends on the conditions of the tour operator or supplier on site. In the event that we can meet your request, Winter Tours will charge a cancellation or change fee of 15 euros per booked tour. This does not include any costs that the supplier or tour operator may charge separately. In such a case, please contact our customer service to inquire about what the possibilities are and at what cost.

If you do not show up on time for a tour based on a booked time, there is no refund. On the voucher you will find the contact details of the tour operator or provider. Always contact the tour operator or provider if you are unable to attend. 

Of course, it can happen that there is no room on the booked date/time. In this case, we will send you a proposal for an alternative date/time. If this does not fit into your travel schedule, you will receive the full purchase price back. Also in case of calamities, Winter Tours will, after approval by the tour operator on site, refund the paid amount to you in full.

Winter Tours guarantees the lowest price on tours & tickets that can be booked via our website. When you find the same tour or ticket for a lower price within three days of booking or after arrival at destination, refund the difference to you. Please note our conditions attached to a refund!

Step 1 | date & participants
Once you have found a tour or activity you want to book you choose a date in the availability calendar of that specific tour or activity. Then choose the number of participants or tickets and possibly other options (eg starting time) and then click the 'continue with order' button.

Step 2 | Your data
You can now enter your personal information. Your name, email address (whereto we will send your ticket) and your cell phone number (which we use in case of changes in the booked date). In the comment field you can enter additional information such as the pick-up address or meal preference if applicable to the booked tour or activity. After filling out the form click on the 'next step' button.

Step 3 | Options & Payment method
If there are options available, such as a hotel transfer, this will be shown here. You can optionally order this. Then choose how you want to pay. Winter Tours offers the following payment methods: iDeal, Bancontact, Mastercard, Visa, Maestro and PayPal. PayPal charges an additional 3.4% for each payment. Click on the 'pay' button and the relevant payment method will open. Always choose the option after a successful payment (only for iDeal and Bancontact) to return to the Winter Tours website so that the booking can be processed correctly.

Step 4 | handling your booking
In case of a successful payment, you will receive a confirmation by e-mail. We always double check the availability with our local partners. Although this usually happens quickly, it can take up to 24 hours. Once this process is completed, you will immediately receive your ticket via email. If our local partner cannot confirm your reservation, we will offer you the best possible alternative. This could be an alternative date and/or time. If the alternative suggestion does not fit into your itinerary, we will refund the amount paid in full.

Winter Tours offers the following payment methods: iDeal, Klarna, Bancontact, Mastercard, Visa, Maestro and PayPal. PayPal charges an additional 3.4% for each payment. If only a deposit is applicable, you must pay the remaining amount directly to the tour operator. This can be a payment link that you receive or can be paid on the day of departure, etc. depending on the tour operator. 

Winter Tours only offers tours & tickets from reliable and professional tour operators on its platform. Tour operators with whom we have been working together for years. The offered tours are displayed in random (changes automatically) order within fixed categories during each visit (only on desktop, no categories are displayed on mobile). 

On winter-tours.nl we distinguish two types of reviews

General reviews
Winter Tours works together with Kiyoh.com. The specialist in customer reviews. The Kiyoh.com review system is used by Winter Tours to give customers the opportunity to review the general impression, the purchase experience, the platform and the contact with Winter Tours and Caribbean Tours. All customers who have made a purchase on the platform are invited to write a review in the Kiyoh.com system after purchase. Check [here] the rating that customers give us on Kiyoh.com. You can [here] view the policy of Kiyoh.com, which describes, among other things, how these assessments are made.  

Product reviews
Product reviews that describe how a customer experienced a tour or activity. These reviews are collected and managed by Winter Tours itself. They are all real reviews (that customers have left on our own review platform Kiyoh.com) that are collected from Winter Tours customers who have actually done the tour or activity themselves or real (by “real” we mean that only customers who have made a purchase, used a service or had an actual trading experience can post a review) reviews that are taken from the tour operator in question from its own review platform or from its TripAdvisor listing.

The authenticity and control of these reviews is guaranteed by the review platform used by the tour operator and TripAdvisor respectively. Winter Tours will never place product reviews that are suspected of not being ‘real’. Winter Tours guarantees its customers that it always strives for an honest and completely true picture of what the customer can expect from the tour or activity in question. We would prefer to place all product reviews from the tour operator in question in their entirety. Since this is not (yet) possible automatically, we manually place (these are taken from the tour operator in question from their own review platform or from their TripAdvisor listing) (at least) three most recent reviews at that time when a new tour or activity is launched. No paid reviews are allowed on the Winter Tours website and both positive and negative reviews are taken over and published, if present in the most recent reviews at that time.  

Winter Tours benefits from customers having an excellent experience during the booked tour or activity. If the general picture shows (the most recent reviews are predominantly negative or complaints are received from customers during the term) that a tour or activity does not deliver what the customer may expect, Winter Tours will stop offering this tour or activity or will completely stop the collaboration with the tour operator in question.