Procedure for complaints
If you are not satisfied with the products offered or with the service provided by Winter Tours you can file a complaint with us by means of the form below.
Submitted complaints will be answered as soon as possible but at the latest within a period of 14 days, counting from the date of receipt. If a complaint demands a foreseeable longer time of processing, we will answer within the period of 14 days with a notice of receipt and an indication of when you can expect a more detailed answer.
Winter Tours is only involved as a mediator in complaints about the products offered. If it concerns a complaint about a product (a tour or activity you did) we will pass on your complaint to the tour operator in question and if necessary, we will bring you into direct contact with this tour operator. Although we as an intermediary will do our utmost to resolve the complaint satisfactorily together, the tour operator makes the final decision on how to deal with your complaint.
Ben je niet tevreden met de afhandeling van jouw klacht? Dan kun je deze voorleggen aan de Geschillencommissie Thuiswinkel, Postbus 90600, 2509 LP te Den Haag (www.sgc.nl).
